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Frequently Asked Questions

Doesn't hearing loss only affect older people?

The biggest myth of all. Hearing loss can begin at any age. 11 million people with hearing loss across the UK, that's around one in six of us. More than 40% of people over 50 years old have hearing loss, rising to 71% of people over the age of 70. Regardless of how old you are, if you work in a noisy place, listen to loud music (especially through headphones) or regularly go to nightclubs or concerts, you run the risk of harming your hearing. 

Would I know if I have a hearing loss?

Actually, you may be the last one to notice. Hearing loss mostly occurs over many years, so it’s easy to adjust to poor hearing by lip reading in noisy situations or turning up the volume on your TV. It means friends or family members may be first to spot your hearing problems. The earlier you get help for hearing loss, the better chance there is for effective treatment, so you need to be aware of the signs of hearing loss.

What are the signs of hearing loss?

Some of the key signs of hearing loss include:

It sounds as though people are mumbling when they speak
You frequently have to ask people to repeat themselves
You have to concentrate more while listening in conversations
You’re listening to the TV at a volume that’s uncomfortable for others
How do I talk to someone about their hearing?

Talking to someone about hearing loss can be a tricky and sensitive subject. It is common for people to dismiss your concerns and deny there is an issue with their hearing for some time. Try to plan the conversation and what you want to say, be compassionate and emphasise the positive outcomes.

How often should I get my hearing tested?

Our hearing changes over time. So it’s important to have it checked every two years, especially if: you’re asking others to repeat themselves more often; or you’re avoiding social situations where hearing can be an issue.

Behind the Story

Our vital statistics are continuing to grow day by day, but here a snapshot as of May 2018. Have confidence in numbers.

Registered Clients

Consultations Per Year

Spectacles Issued

Direct Debit Clients

Our Clinical Fees

Comprehensive 40 Minute Optometrist Eye Examination

Ultrawide Optomap Peripheral Retina & Macula Scan

3D Glaucoma & Macula Denegation Scan

Emergency Optometrist Examination

Glaucoma Eye Pressure Periodic Phasing

Specialist Dry Eye Assessment & Follow-Ups Appointments

New Contact Lens Fitting & Tolerance Assessments

Existing Contact Lens Review

Blephex Eye Lid Cleansing

Optical & Sunglasses Frame Discount

Prescription Spectacle Lens Discount < 2 years membership

Prescription Spectacle Lens Discount > 2 years membership

Additional Spectacles Purchased Within 90 days Discount

Contact Lenses & Care Products Discount

2 Year Post Purchase Accidental Damage Spectacle Cover


















Fully Covered

Fully Covered

Fully Covered

Fully Covered

Fully Covered

Fully Covered

Fully Covered

Fully Covered

Fully Covered





Up to 50%


What Customers Say

The process was good a very good examination and a full examination of the outcome. all done in a very professional manner. the detailed follow-up by email prompt and a further full disclosure for my consideration. thank you

Roger Cooper

A very good service, charlotte displayed lots of patience with this elderly gent, which is refreshing in this day and age! All in all the end result is top-notch.

Bryan Wallis

Very well! I can't believe the difference my new hearing aids have made. I have nothing but praise for all the help and advice Matt has given me.

Daphne Rogers

Did very well. She was very kind and understanding. Listened to what I had to say. Explained everything that she was doing. I am very pleased that I used you.

Sheila Freeman

Want to book your Appointment online?

You don't need to speak to anyone. You can use our online booking portal and arrange your appointment directly into our diary. If you get stuck you can call us for support.